FAQ

United States: We ship domestic orders via UPS and USPS. Almost all orders arrive within 2 business days. We were featured on the official Shopify blog for our commitment to fast shipping.

New York City: We offer same-day shipping for most customers in NYC. Some products cannot be shipped same-day (e.g. if they are out of stock at our NY warehouse) – more information.

United Kingdom: We have a fulfillment center in Birmingham which ships most orders by Royal Mail.

Canada: We ship orders to Canada from our HQ in Brooklyn. Please allow additional time for cross-border delivery.

Other countries: We're planning to start deliveries to other countries soon. To register your interest and get notified when delivery to your country is available, please complete our international shipping notification form.

United States: Free shipping on orders $40 or more within the continental United States.

United Kingdom: Free shipping on orders £40 or more.

Canada: Unfortunately, we are unable to offer free shipping to Canada.

We're confident you'll be satisfied with our products. If you're not, we accept returns within 90 days of delivery. To start a return, please follow the link from your order confirmation email, or contact us.

Although we can't service customers in-person at our Brooklyn HQ, we are partnering with retailers and refilleries across the country.

Check out our stockists page for a list of where our products are available.

Please be aware that we are not endorsed by or affiliated with any of the companies that produce comparable products. However, we think you'll find that the fragrance, appearance and hand feel are all indistinguishable from your favorite brands.

We're currently in development on several new products. We'd love to hear what you'd be interested in buying. You can register your interest in specific products and get notified when we launch by completing our product request form.

All of our soaps are manufactured in Brooklyn, NY using the same or similar ingredients that you've come to expect from your favorite brands. For fragrance, we use 100% natural essential oils.

We make our products in batches and due to unexpected demand we occasionally sell out. If a product shows as in stock, it will ship within 1-2 business days. If it shows as backordered, it will ship on the date indicated.

Yes. Our products and the ingredients they contain have not been tested on animals.

We have received the Leaping Bunny Cruelty Free Certification from the Coalition for Consumer Information on Cosmetics. For more information, see our blog.

We're glad you asked — this is the reason that we started Element Brooklyn! Each of our refill pouches uses only 10g per refill of plastic, compared to the 65g in a standard plastic bottle. We have more detail on our blog.

If you have more than 5 empty pouches, you can mail them to us and we will reuse them. Please don't mail fewer than 5 pouches — the environmental impact of shipping will outweigh the reuse value.

It means that we've measured the amount of plastic used in packaging and distributing each product and we fund the recovery of twice as much plastic waste from nature.

This is carried out partnership with rePurpose Global, which has certified our Plastic Negative status. They manage our impact project in Hyderabad, India.

We prefer to keep our regular prices as low as possible rather than having permanently available discount codes. However, we do have occasional promotions. To make sure you don't miss out, follow us on Instagram or sign up for our newsletter.

We're able to offer discounts for large quantity orders and have many partnerships with hospitality businesses. To inquire about terms and pricing, please contact us.