FAQ
You’re also welcome to contact us with any questions.
How do your orders ship?
We ship to any address in the United States and Canada.
Shipping on domestic orders $25 or more is free.
Orders generally ship within 1-2 business days. Delivery times vary depending on destination. Canadian customers should allow additional time for delivery.
Shipping on domestic orders $25 or more is free.
Orders generally ship within 1-2 business days. Delivery times vary depending on destination. Canadian customers should allow additional time for delivery.
Do you have any discounts or coupon codes?
We prefer to keep our regular prices as low as possible rather than having permanently available discount codes. However, we do have occasional promotions. To make sure you don't miss out, follow us on Instagram or sign up for our newsletter.
How does this help the environment?
We're glad you asked — this is the reason that we started Element Brooklyn! Each of our refill pouches uses only 10g per refill of plastic, compared to the 65g in a standard plastic bottle. We have more detail on our blog.
What should I do with my empty refill pouches?
If you have more than 5 empty pouches, you can also mail them to us and we will reuse them. Please don't mail fewer than 5 pouches — the environmental impact of shipping will outweigh the reuse value.
What ingredients do you use?
All of our soaps are manufactured in Brooklyn, NY using the same or similar ingredients that you've come to expect from your favorite brands. For fragrance, we use 100% natural essential oils.
Do you ship internationally?
We currently ship only within the United States and to Canada. We're planning to start deliveries to other countries soon. To register your interest and get notified when delivery to your country is available, please complete our international shipping notification form.
Why are some products backordered?
We make our products in batches and due to unexpected demand we occasionally sell out. If a product shows as in stock, it will ship within 1-2 business days. If it shows as backordered, it will ship on the date indicated.
How do the refills compare to brand name products?
Please be aware that we are not endorsed by or affiliated with any of the companies that produce comparable products. However, we think you'll find that the fragrance, appearance and hand feel are all indistinguishable from your favorite brands.
Are you releasing any new products soon?
We're currently in development on several new products. We'd love to hear what you'd be interested in buying. You can register your interest in specific products and get notified when we launch by filling on our product request form.
What is your return policy?
We're confident you'll be satisfied with our products. If you're not, we accept returns within 60 days of delivery. To start a return, please follow the link from your order confirmation email, or contact us.