FAQ

FAQ

Are you releasing any new products soon?

We're currently in development on several new products, including new fragrances in our soap, cream and candle lineup as well as entirely new categories.

We'd love to hear what you'd be interested in buying. You can register your interest in specific products and get notified when we launch by completing our product request form.

What ingredients do you use?

All of our soaps, creams, candles, and reed diffusers are manufactured in New York, NY using high quality ingredients. All our products are sulfate-free and cruelty-free.

For a detailed ingredients list, see the relevant product page.

Why are so many products sold out?

We make our products in batches and due to unexpected demand we occasionally sell out. If a product shows as in stock, it will ship right away. If it's sold out, we encourage you to sign up for a back-in-stock notification (which you can also manage in your Account portal) and we'll let you know as soon it's ready to buy again.

Are your products cruelty-free?

Yes. Our products and the ingredients they contain have not been tested on animals.

We have received the Leaping Bunny Cruelty Free Certification from the Coalition for Consumer Information on Cosmetics. For more information, see our blog.

What's the difference between hand and body soap?

The base formulations for hand soaps and body soaps are very similar.

Our body soaps are slightly thicker, slightly foamier, and have a slightly stronger fragrance. The Kiso Forest Body Soap, for example, has a consistency more like a shower gel.

All of our soaps, whether described as hand soaps, body soaps, or hand & body soaps, are effective and safe for use on both hands and body.

How does this help the environment?

We're glad you asked — this is the reason that we started Element Brooklyn! All of our offerings are refill-first. Each of our pouch products uses substantially less plastic – around 85% less – than a standard plastic bottle. We've so far saved hundreds of thousands of single-use bottles from entering the environment. You can learn more on our Impact page.

In addition, we are certified Plastic Negative, which means that we offset the plastic we produce by removing twice as much plastic from the environment. We have more detail on our blog.

What should I do with my empty refill products?

If you have more than 5 empty pouches, you can mail them to us and we will reuse them. Please don't mail fewer than 5 pouches — the environmental impact of shipping will outweigh the reuse value.

If you're in New York, you can also stop by our HQ on Warehouse Fridays and drop them off in our TerraCycle bin.

What does it mean that your products are Plastic Negative?

It means that we've measured the amount of plastic used in packaging and distributing each product and we fund the recovery of twice as much plastic waste from nature.

This is carried out partnership with rePurpose Global, which has certified our Plastic Negative status. They manage our impact project in Hyderabad, India.

Do you have any discounts or coupon codes?

We prefer to keep our regular prices as low as possible rather than having permanently available discount codes. We don't have any discounts for first time customers and we only rarely have sales.

To make sure you don't miss out when we do have an occasional promotion, follow us on Instagram or sign up for our newsletter.

Do you offer bulk/wholesale prices?

Through our Hospitality Partner Program, we offer preferential pricing to a wide range of restaurants, bars, hotels, medical offices, fitness clubs and other businesses.

Learn more about the Program and apply to join.

Which items are eligible for "subscribe & save"?

A 15% discount is offered on all of our pouch products (soaps, creams, and hair care) and all of our candle refills when signing up for a subscription (with delivery every 1, 2, or 3 months). Other products like accessories and container candles are not eligible.

How do I start a subscription?

Once you've added an item to your cart, click the button that says UPGRADE TO SUBSCRIPTION & SAVE 15%. You can select this option for as many eligible items in your cart as you like.

How do I change, skip or cancel a subscription?

To manage your subscription, log in to your Account portal. You'll see options including changing items, skipping a delivery or changing your next delivery date, adding a one-off item to your next order, and cancelling your subscription.

If you aren't able to make the changes you need, contact us and we'll be happy to make them for you.