Refund policy

We're confident you'll love our products. If something isn't right, you can return it within 90 days of delivery, for any reason, for a full refund or an exchange for a different fragrance.

How to start a return. Sign in to your Account at account.elementbrooklyn.com, open the order and choose Get Help / Start a Return. For orders delivered in the US, UK and Australia we'll email you a free return label and instructions. Please start a return before sending anything back; items sent to us without a return request can't be accepted.

Final sale. Made-to-order and custom-engraved items (for example, custom-engraved candle vessels) are made just for you and can't be returned or exchanged. If one arrives damaged or faulty, contact us and we'll put it right.

Damaged, faulty or wrong items. Contact us and we'll replace or refund them. There's no need to send them back unless we ask.

Refunds go back to your original payment method. Please allow 5–10 business days for your bank to show them once we've processed the return.

Questions? Email [email protected].